Why is there a piece of fabric or material on the inside of my item, behind the embroidery?
That material is called a stabilizer, and it’s an essential part of the embroidery process. It supports the design during stitching and helps keep it looking neat and long-lasting over time. To ensure durability and quality, the stabilizer remains in place on the inside of the item.
How should I wash my embroidered item?
To keep your embroidered piece looking its best, wash it inside-out in cold water on a gentle cycle. Use a mild detergent and avoid bleach or fabric softeners, which can damage the threads and fabric.
Can I put my embroidered item in the dryer?
Yes, but it's best to air dry to prevent shrinkage, wear on the embroidery and potential warping of the design. High heat can cause puckering or thread damage over time. If you must dry your item, tumble dry on the lowest heat setting, or if your dryer has an "air dry" or "air fluff" setting, use that.
Can I hand wash embroidered items?
Absolutely! Hand washing is often the gentlest option. Use cool water and a mild detergent, gently agitating the fabric, then rinse and lay flat to dry.
What if my embroidery is puckering/wrinkling a bit after washing?
This can happen occasionally, especially with natural fabrics. Turn the item inside-out and place a piece of fabric over the design (e.g. shirt, thin towel, pressing cloth), and gently press it with a warm (not hot) iron.
What does “digitized” mean in embroidery?
Embroidery digitizing is the process of translating artwork into a stitch file that an embroidery machine can read. This isn’t an automatic conversion — it requires understanding how thread, fabric, tension, and stitch direction interact. A well-digitized design determines how clean, comfortable, and durable the final embroidery will be, and it’s one of the most important (and time-intensive) steps in the process.
When should I expect to receive my order?
At this time, we currently offer domestic shipping within the United States. All items are made to order and typically ship within 5–10 business days unless otherwise noted in the product listing.
You’ll receive a tracking number via email once your order is on its way. Please note that shipping times may vary based on carrier delays or seasonal demand.
What is your return/exchange policy?
Because each item is made to order with care and intention, I’m unable to accept returns or exchanges unless your item arrives damaged or defective. If there’s an issue with your order, please contact me within 7 days of delivery with a description and photo of the problem, and I’ll be happy to make it right.
Please double-check all custom details and sizing information before placing your order. I’m always here to answer questions or help you feel confident about your purchase!
Do you offer customs?
Yes! Please head to our Customs page to learn more and submit your request.
Do you sell wholesale?
Yes! I offer two ways to work together — custom wholesale embroidery for small businesses and wholesale stocking of finished Hearth & Fable designs. Please head to the Wholesale page to learn more and submit your request.
How do I apply to collaborate with you?
We'd love to collaborate. Please head to our Guest Artist page to learn more and submit your request.
Do you ship internationally?
Some products are able to ship internationally. Please note International orders may be subject to customs fees, duties, or VAT imposed by the destination country. These charges are the responsibility of the buyer and are not included in item or shipping prices.
